應該如何進行供應商管理?
不(bu)講空(kong)話(hua),全(quan)文干貨(huo),四步法教(jiao)你管理(li)好供應商。
01 供應商的評估與選擇
其次在(zai)選擇供應商時,通常有以下4點需要考慮:
同等(deng)或(huo)(huo)高(gao)于現(xian)在(zai)供(gong)(gong)應(ying)商的(de)(de)水(shui)(shui)平:供(gong)(gong)應(ying)商的(de)(de)生(sheng)產(chan)工藝水(shui)(shui)平和生(sheng)產(chan)規模必須同等(deng)或(huo)(huo)高(gao)于現(xian)有的(de)(de)供(gong)(gong)應(ying)商水(shui)(shui)平。價(jia)格(ge)優勢(shi):供(gong)(gong)應(ying)商能否在(zai)保證現(xian)有產(chan)品質(zhi)(zhi)量的(de)(de)同時,把供(gong)(gong)貨(huo)價(jia)格(ge)降到一個合理的(de)(de)幅度(du)(du),以實(shi)現(xian)采購(gou)成本的(de)(de)降低。供(gong)(gong)應(ying)商的(de)(de)合理布局:供(gong)(gong)應(ying)商的(de)(de)分布在(zai)同等(deng)質(zhi)(zhi)量價(jia)格(ge)情況(kuang)下(xia),應(ying)以廠(chang)址靠(kao)近(jin)的(de)(de)城(cheng)市為優先選(xuan)擇條(tiao)件。同行供(gong)(gong)貨(huo)情況(kuang):作新供(gong)(gong)應(ying)商是否曾給(gei)同行廠(chang)家供(gong)(gong)貨(huo),而且供(gong)(gong)貨(huo)的(de)(de)質(zhi)(zhi)量狀(zhuang)況(kuang),以及信譽度(du)(du)如何等(deng)都是需要考(kao)慮的(de)(de)。
02供應商和物料的分類管理
為了更好的管理(li)供(gong)(gong)應商,應對現有和潛在供(gong)(gong)應商進行分(fen)類,可分(fen)為五類:
合作供應商:通過和他們發展關系,能夠增強競爭優勢。合格供應商:只提(ti)(ti)供所(suo)需的(de)(de)一般產(chan)品和(he)(he)服(fu)(fu)務(wu)(wu),這些產(chan)品和(he)(he)服(fu)(fu)務(wu)(wu)從其(qi)他(ta)途徑(jing)同樣可以獲(huo)得(de)。潛在供應商(shang):有(you)能(neng)(neng)力向(xiang)采購人(ren)提(ti)(ti)供符合其(qi)特定(ding)技術(shu)規格要(yao)(yao)求的(de)(de)貨物、工程和(he)(he)服(fu)(fu)務(wu)(wu)的(de)(de)人(ren)。外部供應商(shang):涵蓋企業的(de)(de)與(yu)企業相關的(de)(de)產(chan)品生產(chan)和(he)(he)流通過(guo)程中所(suo)涉及的(de)(de)供應商(shang)。將廢止供應商(shang):雖(sui)然能(neng)(neng)夠提(ti)(ti)供有(you)用的(de)(de)資源,但(dan)可能(neng)(neng)帶(dai)來(lai)嚴重的(de)(de)問題(ti)需要(yao)(yao)解(jie)決,甚至需要(yao)(yao)被(bei)替(ti)換。
對供應(ying)商的總(zong)體要求是,持續滿足規定的質(zhi)量(liang)標(biao)準,同時保證(zheng)按時供貨。
大量的(de)(de)研究與分(fen)析報(bao)告(gao)指出,企業不(bu)僅需要堅持不(bu)懈地付出努力,還要抓住一切有利的(de)(de)時機(ji)來尋找更(geng)多的(de)(de)備選供應商。
03 供應商全生命周期管理
一個(ge)(ge)完整的供應商管理生命(ming)周期(qi)包括了(le)8個(ge)(ge)環(huan)節:
供(gong)(gong)(gong)應(ying)(ying)(ying)(ying)(ying)商(shang)(shang)(shang)(shang)(shang)識(shi)別——企(qi)(qi)業(ye)(ye)根據詢價(jia)過程中收(shou)到(dao)的(de)(de)(de)報價(jia)來(lai)篩選潛在供(gong)(gong)(gong)應(ying)(ying)(ying)(ying)(ying)商(shang)(shang)(shang)(shang)(shang)。供(gong)(gong)(gong)應(ying)(ying)(ying)(ying)(ying)商(shang)(shang)(shang)(shang)(shang)選擇(ze)和(he)(he)細(xi)分——該過程用于確(que)(que)定(ding)(ding)特定(ding)(ding)供(gong)(gong)(gong)應(ying)(ying)(ying)(ying)(ying)商(shang)(shang)(shang)(shang)(shang)是(shi)否具(ju)備交(jiao)付(fu)必(bi)要貨物或(huo)服(fu)務(wu)的(de)(de)(de)能力。供(gong)(gong)(gong)應(ying)(ying)(ying)(ying)(ying)商(shang)(shang)(shang)(shang)(shang)準(zhun)(zhun)入(ru)——將供(gong)(gong)(gong)應(ying)(ying)(ying)(ying)(ying)商(shang)(shang)(shang)(shang)(shang)添(tian)加到(dao)受資格預審及正式(shi)審批(pi)供(gong)(gong)(gong)應(ying)(ying)(ying)(ying)(ying)商(shang)(shang)(shang)(shang)(shang)列表(biao)所(suo)需(xu)(xu)要的(de)(de)(de)所(suo)有(you)文件和(he)(he)數據收(shou)集(ji)起來(lai)。供(gong)(gong)(gong)應(ying)(ying)(ying)(ying)(ying)商(shang)(shang)(shang)(shang)(shang)績效(xiao)管(guan)理(li)——在合(he)(he)同(tong)期(qi)內評估和(he)(he)分析(xi)供(gong)(gong)(gong)應(ying)(ying)(ying)(ying)(ying)商(shang)(shang)(shang)(shang)(shang)績效(xiao),及時發現(xian)(xian)不合(he)(he)格的(de)(de)(de)供(gong)(gong)(gong)應(ying)(ying)(ying)(ying)(ying)商(shang)(shang)(shang)(shang)(shang),遏(e)制(zhi)(zhi)劣質供(gong)(gong)(gong)應(ying)(ying)(ying)(ying)(ying)商(shang)(shang)(shang)(shang)(shang)帶(dai)來(lai)的(de)(de)(de)風險(xian)。供(gong)(gong)(gong)應(ying)(ying)(ying)(ying)(ying)商(shang)(shang)(shang)(shang)(shang)信息(xi)(xi)管(guan)理(li)——從供(gong)(gong)(gong)應(ying)(ying)(ying)(ying)(ying)商(shang)(shang)(shang)(shang)(shang)準(zhun)(zhun)入(ru)到(dao)正式(shi)退(tui)出(chu)的(de)(de)(de)生命(ming)周期(qi)中每一步(bu)(bu)收(shou)集(ji)相關(guan)信息(xi)(xi)。供(gong)(gong)(gong)應(ying)(ying)(ying)(ying)(ying)商(shang)(shang)(shang)(shang)(shang)風險(xian)管(guan)理(li)——企(qi)(qi)業(ye)(ye)需(xu)(xu)要積(ji)極(ji)跟蹤調(diao)查所(suo)有(you)新的(de)(de)(de)供(gong)(gong)(gong)應(ying)(ying)(ying)(ying)(ying)商(shang)(shang)(shang)(shang)(shang)和(he)(he)現(xian)(xian)有(you)供(gong)(gong)(gong)應(ying)(ying)(ying)(ying)(ying)商(shang)(shang)(shang)(shang)(shang),制(zhi)(zhi)定(ding)(ding)有(you)效(xiao)的(de)(de)(de)風險(xian)應(ying)(ying)(ying)(ying)(ying)急(ji)計劃(hua)。供(gong)(gong)(gong)應(ying)(ying)(ying)(ying)(ying)商(shang)(shang)(shang)(shang)(shang)關(guan)系管(guan)理(li)——確(que)(que)定(ding)(ding)企(qi)(qi)業(ye)(ye)中最具(ju)戰略(lve)意(yi)義的(de)(de)(de)供(gong)(gong)(gong)應(ying)(ying)(ying)(ying)(ying)商(shang)(shang)(shang)(shang)(shang)并(bing)與之(zhi)建立長期(qi)關(guan)系,這是(shi)采購其中的(de)(de)(de)一個最佳(jia)實踐。供(gong)(gong)(gong)應(ying)(ying)(ying)(ying)(ying)商(shang)(shang)(shang)(shang)(shang)退(tui)出(chu)——供(gong)(gong)(gong)應(ying)(ying)(ying)(ying)(ying)商(shang)(shang)(shang)(shang)(shang)履行完所(suo)有(you)必(bi)要的(de)(de)(de)合(he)(he)同(tong)義務(wu)和(he)(he)剩余義務(wu)(如保修、售后支持等)之(zhi)后,供(gong)(gong)(gong)應(ying)(ying)(ying)(ying)(ying)商(shang)(shang)(shang)(shang)(shang)退(tui)出(chu)。D 定(ding)(ding)義:選擇(ze)合(he)(he)適的(de)(de)(de)供(gong)(gong)(gong)應(ying)(ying)(ying)(ying)(ying)商(shang)(shang)(shang)(shang)(shang),確(que)(que)定(ding)(ding)供(gong)(gong)(gong)應(ying)(ying)(ying)(ying)(ying)商(shang)(shang)(shang)(shang)(shang)所(suo)需(xu)(xu)的(de)(de)(de)資源,搞清楚我(wo)(wo)是(shi)誰?我(wo)(wo)需(xu)(xu)要誰?誰需(xu)(xu)要我(wo)(wo)?M 測量(liang)(liang):收(shou)集(ji)此供(gong)(gong)(gong)應(ying)(ying)(ying)(ying)(ying)商(shang)(shang)(shang)(shang)(shang),制(zhi)(zhi)定(ding)(ding)和(he)(he)篩選供(gong)(gong)(gong)應(ying)(ying)(ying)(ying)(ying)商(shang)(shang)(shang)(shang)(shang)的(de)(de)(de)標(biao)準(zhun)(zhun)和(he)(he)步(bu)(bu)驟,并(bing)選出(chu)供(gong)(gong)(gong)應(ying)(ying)(ying)(ying)(ying)商(shang)(shang)(shang)(shang)(shang)。A 分析(xi):進(jin)(jin)一步(bu)(bu)監測檢查測量(liang)(liang)階段供(gong)(gong)(gong)應(ying)(ying)(ying)(ying)(ying)商(shang)(shang)(shang)(shang)(shang)的(de)(de)(de)情況,供(gong)(gong)(gong)應(ying)(ying)(ying)(ying)(ying)商(shang)(shang)(shang)(shang)(shang)都發生了什(shen)么問題(ti)。I 改(gai)(gai)進(jin)(jin):想辦法制(zhi)(zhi)定(ding)(ding)改(gai)(gai)進(jin)(jin)方(fang)案,指(zhi)導和(he)(he)幫助(zhu)供(gong)(gong)(gong)應(ying)(ying)(ying)(ying)(ying)商(shang)(shang)(shang)(shang)(shang)解(jie)決或(huo)者改(gai)(gai)善問題(ti)。C 控制(zhi)(zhi):確(que)(que)保過程改(gai)(gai)進(jin)(jin)一旦完成能繼續保持下去,而不會返回到(dao)先前的(de)(de)(de)狀態(tai)。
實施供應(ying)商(shang)生命周(zhou)期管(guan)理(li),可以(yi)建立標(biao)準化的(de)(de)供應(ying)商(shang)管(guan)理(li)體系,通過標(biao)準化的(de)(de)流程和(he)管(guan)理(li)方(fang)法(fa),可以(yi)對(dui)供應(ying)商(shang)進行有效地分(fen)層(ceng)分(fen)類,使企(qi)業能夠將(jiang)有限(xian)的(de)(de)資(zi)源(yuan)集(ji)中在關鍵核心供應(ying)商(shang)身上(shang)。
04 供應商生命周期管理的關鍵
企業要想將供應商(shang)(shang)生命(ming)周期管理的方法(fa)落實(shi)到自身實(shi)際采購和供應商(shang)(shang)管理工作中(zhong),關鍵需要具(ju)備(bei)來自流程和組織兩方面的支撐。
流(liu)程:要(yao)求企(qi)業對應供應商(shang)(shang)生(sheng)(sheng)命周(zhou)期(qi)各階段環節(jie),構建起(qi)完善的(de)(de)、端(duan)到(dao)(dao)端(duan)的(de)(de)供應商(shang)(shang)生(sheng)(sheng)命周(zhou)期(qi)流(liu)程體(ti)系,將(jiang)管(guan)理方法內化(hua)為統一的(de)(de)流(liu)程語言,以此規范(fan)和指導(dao)相關工作的(de)(de)有序開展。如:簡道云(yun)供應商(shang)(shang)信息管(guan)理:作為采購方,在前期(qi)必須要(yao)對供應商(shang)(shang)準入進行審(shen)批,做(zuo)到(dao)(dao)規范(fan)化(hua)管(guan)理。
采購報價:可以根據公司采購業務的需要制定出報價單模版,選擇需要發起報價的供應商,由系統群發報價通知給對應供應商,供應商收到消息提醒,他直接輸入對應商品的報價然后確認,報價數據自動傳達到采購人員,采購方可以在系統中查看匯總好的比價單,比價結果公開(kai)透明。
對(dui)賬(zhang)/發票(piao)/付款(kuan):在以(yi)往的采購中,采供雙方(fang)需要手工對(dui)賬(zhang),易出(chu)錯且實(shi)時性(xing)差,整體效率(lv)很低,對(dui)賬(zhang)、發票(piao)與付款(kuan)缺乏規(gui)范的流程化管(guan)理(li)。因此,作為(wei)采購方(fang),要保證發貨入庫等數(shu)據(ju)實(shi)時自動生(sheng)成匯總看板,采供雙方(fang)可(ke)實(shi)時查看自己對(dui)賬(zhang)數(shu)據(ju)、付款(kuan)數(shu)據(ju)、發票(piao)數(shu)據(ju),付款(kuan)流程化管(guan)理(li),隨時稽(ji)核審查。
組(zu)織:企(qi)(qi)業(ye)(ye)一方(fang)面賦(fu)予采購(gou)和(he)供應(ying)商管(guan)(guan)理較為專職(zhi)(zhi)和(he)獨立的(de)(de)管(guan)(guan)理團隊(dui),強(qiang)(qiang)化采購(gou)的(de)(de)戰略職(zhi)(zhi)能(neng),并做好(hao)企(qi)(qi)業(ye)(ye)內部多部門(men)間跨(kua)(kua)職(zhi)(zhi)能(neng)、跨(kua)(kua)組(zu)織的(de)(de)良好(hao)協作。另一方(fang)面則需要不斷完善和(he)強(qiang)(qiang)化采購(gou)和(he)供應(ying)商管(guan)(guan)理團隊(dui)的(de)(de)技能(neng)水(shui)平、知識儲備(bei)和(he)專業(ye)(ye)素養(yang),培養(yang)優秀(xiu)的(de)(de)采購(gou)人才,進而發揮流程功效。
互聯時代的(de)(de)SRM更(geng)(geng)注重業務的(de)(de)協(xie)同性和自主性,更(geng)(geng)有利于構建(jian)起良性健康的(de)(de)采(cai)供(gong)關系,這里直接(jie)推(tui)薦一款協(xie)同型SRM系統。使用簡道云(yun)SRM系統能夠一鍵連接(jie)上下游,讓外部(bu)組(zu)織共同參與(yu)到供(gong)應(ying)(ying)鏈(lian)的(de)(de)協(xie)作當(dang)中。幫(bang)助企業降低采(cai)購(gou)成本、提(ti)升供(gong)應(ying)(ying)商質量、把控采(cai)購(gou)質量、提(ti)升采(cai)購(gou)到貨及時率、提(ti)升供(gong)應(ying)(ying)商管(guan)理效率,助力科學決策(ce)。
